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Ticket Information

Coastal Jazz presents incredible music at venues all around Vancouver. Some of our venue partners have specific requirements, so please note your event’s venue. While the majority of our tickets are sold through TicketFly there are a few exceptions, notably Frankie’s, and our festival partner’s special events listed further down this page.

Please see below for all of our ticketing policies and ticket pick up information including advance sales and day of show.

ADVANCED TICKET SALES for the 2017 TD Vancouver International Jazz Festival:

Website: www.coastaljazz.ca
Direct Ticket Site: www.coastaljazz.ticketfly.com

General Public Phone: 1.888.732.1682
Jazz Member, Accessible Seating, Groups & 3 Event Bundle Phone: 604.872.5200 ext 5
Toll-free North America: 1.888.438.5200 ext 5
In-Person Sales: Please call ahead to assure someone is available to help you.
Accessible Seating: There are reserved accessible seats at The Orpheum Theatre and The Vogue Theatre, the rest of the TD VIJF venues are general admission (with the exception of special events). If you have accessibility questions please call 604.872.5200 ext 5 or email cjbs@coastaljazz.ca for assistance.

Please NOTE our ticket prices are inclusive of tax, service, and facility fees. Additional charges apply only for the following:

Phone Fee: $2 per ticket if sold by Ticketfly's Call Centre 1.888.732.1682
Mailing Fee: $3.50 per order sent via Canada Post by Ticketfly or free for Coastal Jazz Members via Coastal Jazz office
2-Day Mailing Fee: $19 Additional fee per order sent direct to customer via UPS 2-Day mail by Ticketfly

PLEASE NOTE:

  • No refunds or exchanges
  • Mobile tickets: If you wish to have your ticket on your mobile device, choose mobile delivery method during checkout, and upload the attachment to your device
  • Print at Home: The PDF ticket must be physically in hand to allow access to all events - confirmation emails will NOT be accepted

PASSES & BUNDLES:

Innovation Series 3-Event Bundle
Choose three events from Innovation Series - Ironworks & Ironworks Late Night for $46. Only available by phone at 604.872.5200 ext 5. Choose your events early as the number of discounted tickets are limited.

Roundhouse Performance Centre Pass
The Roundhouse Performance Centre Pass allows access to all six events on Saturday, July 1 and Sunday, July 2 for $32 (Includes all fees, service charges and taxes). Available online at www.coastaljazz.ca. Single set tickets for Roundhouse Performance Centre events available at the door only.

 
BOOKING AT FRANKIE’S:

Reservations for events at Frankie’s can be made online or by contacting reservations@coastaljazz.ca or calling 604.688.6368. Full details available at: www.coastaljazz.ca/frankies_jazz_club.

 
SPECIAL EVENTS:

AN EVENING WITH BRANFORD MARSALIS & THE VSO

Phone: 604.876.3434, Mon-Fri 9am-7pm; Sat 1-5pm
Online: www.vancouversymphony.ca
In Person: Box office located at 5th Floor of the VSO School of Music, 843 Seymour Street
Hours: Monday-Friday, 9am-5pm


NORTH SHORE JAZZ SERIES
Tickets for shows at the Kay Meek Centre available through the Kay Meek box office
Phone: 604.981.6335
Online: www.kaymeekcentre.com
In Person: Kay Meek Centre Box Office, 1700 Mathers Ave., West Vancouver
Hours: Tuesday-Friday, 12-6pm and one hour before each ticketed performance

Tickets for North Shore Jazz shows at BlueShore Financial Centre for the Performing Arts at Capilano University and Presentation House Theatre available at the BlueShore Centre at Capilano University Box Office
Phone: 604.990.7810
Online: capilanou.ca/centre 
In Person: Arbutus Building, Room 106d
Hours: Mon-Fri, 11am-4pm
Please check with the box office, as university events can affect availability 


TURNING POINT ENSEMBLE
Online: www.turningpointensemble.ca
Venue Info: SFU Woodward’s Goldcorp Centre for the Arts - Fei and Milton Wong Experimental Theatre


CLUB SERIES:

Admissions for the Club Series can be purchased directly from the individual clubs on the night of the show. Please contact the club for more info.

Day of Show Ticket Purchases:

  • Tickets go off sale through TicketFly at 3pm on the day of show
  • Tickets may still be purchased (if show isn’t sold out) approximately one hour prior to show time at the WILL CALL Office at each venue
  • We always recommend purchasing your tickets in advance. Ticket prices are usually cheaper than at the door, so plan ahead! 

Policies:

Ticketing: Tickets are non-refundable and cannot be exchanged. Schedule and Artists are subject to change without notice.

Mobile tickets & Print at Home: The mobile ticket must be uploaded into your phone and PDF ticket must be physically in hand to allow access to all events - confirmation emails will NOT be accepted.

Event Cancellation: In the event that a performance is cancelled or postponed, for reasons that are beyond the control of the festival, we will attempt to contact the purchaser by e-mail and / or post information on our website as well at the Venue Will Call regarding refund or exchange procedures. Ticket refunds are issued at the point of purchase via the method of payment used to purchase the ticket. Coastal Jazz and Blues Society is not liable for any expenses that the purchaser has incurred as a result of the cancellation or postponement of event. Please contact us for more information if an event is cancelled or postponed.

Media: No professional photography, sound, or video recording of any artist is permitted without Official Media Accreditation.

Discounted tickets: Discounts are available on advance ticket sales only.

Senior: Anyone 65 and better will receive a 15% discount on advance tickets. Applies to a maximum of two tickets per person, per event, which must picked up with valid photo ID at Will Call, or the Coastal Jazz Office. (Please call ahead at 604.872.5200 ext 5 if you’d like to pick your tickets up at our office.) 

Groups of 15 or more: Groups of 15 people or more will receive a 10% discount on advance tickets and available before the day of the event to anyone. For purchases of 15 or more tickets, please call 604.872.5200 ext 5 for assistance.