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Ticket Information

Coastal Jazz presents incredible music at venues all around Vancouver. Some of our venue partners have specific requirements, so please note your event’s venue. While the majority of our tickets are sold through TicketFly there are a few exceptions, notably Frankie's Jazz Club.

Please see below for all of our ticketing policies and ticket pick up information including advance sales and day of show.

Table reservations for Frankie’s:

Reservations for events at Frankie’s Jazz Club can be made via reservations@coastaljazz.ca or 778.727.0337 voicemail ONLY. Full details available at Frankie's Jazz Club.

For advance sales for the Bright Moments Series, Winterruption, and the Marquee Series at the Orpheum:

Website: coastaljazz.ticketfly.com
General Public Phone: 1.888.732.1682
Jazz Member Phone, Accessible Seating & Groups: 604.872.5200 ext. 5
Jazz Member In-Person Sales and Senior ticket pick up: Please call ahead to assure someone is available to help you.

Accessible Seating

There are reserved accessible seats at the Orpheum; all of our other venues are general admission at the moment. If you have accessibility questions about any of our events, or to purchase reserved accessible seating tickets, please call 604.872.5200 ext. 5 or email cjbs@coastaljazz.ca for assistance.

Please NOTE our ticket prices are inclusive of tax, service, and facility fees. Additional charges apply only for the following:

Phone Fee: $2 per ticket if sold by Ticketfly's Call Centre 1.888.732.1682
Mailing Fee: $3.50 per order sent via Canada Post by Ticketfly or free for Coastal Jazz Members via Coastal Jazz office
2-Day Mailing Fee: $19 Additional fee per order sent direct to customer via UPS 2-Day mail by Ticketfly

Day of Show Ticket Purchases:
  • Tickets go off sale through TicketFly at 3pm on the day of show.

  • Tickets may still be purchased (if show isn’t sold out) approximately one hour prior to show time at the WILL CALL Office at each venue.

  • We always recommend purchasing your tickets in advance. Ticket prices are usually cheaper than at the door, so plan ahead! 

Policies:
Ticketing: 

Tickets are non-refundable and cannot be exchanged. Schedule and Artists are subject to change without notice.

Event Cancellation: In the event that a performance is cancelled or postponed, for reasons that are beyond the control of the festival, we will attempt to contact the purchaser by e-mail and / or post information on our website as well at the Venue Will Call regarding refund or exchange procedures. Ticket refunds are issued at the point of purchase via the method of payment used to purchase the ticket. Coastal Jazz and Blues Society is not liable for any expenses that the purchaser has incurred as a result of the cancellation or postponement of event. Please contact us for more information if an event is cancelled or postponed.

Media: No professional photography, sound, or video recording of any artist is permitted without Official Media Accreditation.

Discounted tickets:
Senior:

Anyone 65 and better will receive a 15% discount on advance tickets. Applies to a maximum of two tickets per person, per event, which must picked up with valid photo ID at Will Call, or the Coastal Jazz Office. (Please call ahead at 604.872.5200 ext. 5 if you’d like to pick your tickets up at our office.) 

Groups of 15 or more:

Groups of 15 people or more will receive a 10% discount on advance tickets and available before the day of the event to anyone. For purchases of 15 or more tickets, please call 604.872.5200 ext. 5 for assistance.